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Detailing.com gladly accepts returns on all new merchandise.
Note that all returns are subject to a 15% restocking fee. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.
Reimbursement eligibility for returns is as follows:
- Within 30 days of invoice date: full refund, less any restocking fees
- After 30 days of invoice date: no refunds or returns after 30 days
Refunds will be given on items only and excludes labor or installation charges, shipping, or any other charges. All items must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned items must be sent freight prepaid and are subject to a re-boxing fee.
Certain items are non-returnable, including but not limited electrical items, water tanks, pressure washers, digital paint gauges, items made to order, and closeouts.
Customer returns for items received as part of a "free shipping" offer will be credited for the amount of the returned items less actual outbound shipping charges paid by us and any restocking fee that may apply.
For all returns, please call 1-800-380-5773. Provide a specific reason for your return, and request a Return Merchandise Authorization (RMA) number.
When packaging your items for shipping, write the RMA number on the outside packaging in large, easily visible letters, and include a copy of the original invoice in the package.
We strongly recommend packing any items with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.
You may cancel your order at any time prior to shipment of the order, within 24 hours of the time your order was placed. Orders canceled after 24 hours prior to shipment are subject to a 15% restocking fee, which will be subtracted from the credit amount issued to your credit card or PayPal account. To cancel an order please call 1-800-380-5773.
Detailing.com guarantees the workmanship of the products sold for a period of 30 days from date of receipt. If you have received a defective product, please review the manufacturer information included with your new product. Should your product fail after 30 days, please contact us and we will assist you in submitting a claim to the manufacturer.
Product Pricing Policy
While Detailing.com and our affiliates do our best to ensure that the information viewed on our website is as accurate and error-free as possible, mistakes do occur. We do not warrant that product descriptions, and all other content of this website to be entirely accurate, complete, reliable, current, or error-free.
Additionally, barring any pricing inaccuracies, items in your shopping cart should always reflect the most recent price, as is also displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first place it in your cart.
With respect to items sold by Detailing.com, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog or on our website may be mispriced. In the event of a pricing inaccuracy, we will proceed at our discretion as follows:
- If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
- If an item's correct price is higher than our stated price, we will take one of the following actions:
- Your order will be held, and we will attempt to contact you for further instruction regarding you order
- Your order will be cancelled, and we will notify you of the cancellation immediately
Also note that purchases from third-party sellers using Detailing.com payments are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.
If you wish to contact us with any further questions, comments, or concerns, please call 1-800-380-5773 or e-mail us.